![]() What do I do if my phone is lost, stolen, or destroyed in a disaster?.Why is my phone making a clicking noise?.What do I do if I hear static, buzzing, or humming on the line?.What do I do if I can hear the person calling me but they cannot hear me?.What do I do if the red light is flashing and won’t turn off?.What do I do if my phone has no dial tone?.What is the difference between Tone and Pulse?.Does the CapTel phone distributed by CTAP work with my cable service provider?.Are my other home phones compatible with Program phones?.How far can you be away from the base unit for cordless phones and Ampli600 wristbands?.How do I return the phone if it is no longer needed?.Is Video Relay Service (VRS) available?.Do all Program customers receive network services at no cost?.What kind of network services does the Program provide to assist consumers with using the telephone?.Does the Program have a Caller ID talk back feature that announces both the Caller’s name and number? Why not?.Can I have an in-home temporary trial period?. ![]() Will I own the equipment once I receive it?.How do I order? How do I know what phone I should get?.What are the features that will help me?.What type of phone equipment is available to CTAP customers?.Why have I never heard of this program before?.Why did the CPUC establish the Program?.What is the Deaf and Disabled Telecommunications Program (DDTP)?.What is the Program’s contact information with your equipment or Program questions?.Why can’t I call the local Service Centers directly?.Besides Service Centers, where else can I get Program equipment?.What is CTAP's goal or primary purpose?.What is the California Telephone Access Program (CTAP)?.In what languages can you mail me Program material?.What is the status of my Application/Certification Form?.Can a small business apply for CTAP equipment?.Do California State Agencies & For-Profit businesses qualify for CTAP equipment? (See also question 9, below about equipment available for small businesses.).Can I get more than one specialized phone? For example, can I get one for my kitchen and one for my bedroom?.What can I do if I am not able to go to a Service Center?.What happens once my application is approved?.How do I get certified for my free specialized phone?.Who can get a free specialized telephone?.
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